Frequently Asked Questions
Everything you need to know about your Vulcain timepiece.
Where are Vulcain watches manufactured?
All Vulcain watches are proudly Swiss Made, adhering to the highest standards of horological craftsmanship and precision in our historical workshops.
What is your international shipping policy?
We offer insured worldwide shipping. Delivery times typically range from 3 to 7 business days depending on your location and customs processing.
How long is the warranty on a new watch?
Every Vulcain watch comes with a 2-year international warranty from the date of purchase, covering any manufacturing defects.
What is your return and exchange policy?
You may return your unworn timepiece in its original packaging within 14 days of receipt for a full refund or exchange, provided the security seals are intact.
How should I maintain my mechanical watch?
We recommend a professional service every 4 to 5 years to ensure water resistance and movement accuracy. Avoid exposing your watch to extreme magnetic fields or shocks.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select regional payment providers as indicated at checkout.